BOSM Chapter 10 - Managing Performance & Quality

by Terri Byers. Supporting The Business of Sport Management [BOSM], edited by John Beech and Simon Chadwick, © 2004, Pearson Education. Content of this site is the responsibility of the editors, NOT Pearson Education or the author. This blog is regularly updated, so please revisit often for the latest developments in Sport Management. In a small number of cases, links lead to websites that require registration. We only post stories that are on sites that make no charge for registration.

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Oct04

Check out the Focus360 website, especially the cases, for examples of how sports businesses can develop their strategies and improve customer service.

Service quality in corporate and recreational sport.

Does the level of athletes' skill affect service expectations?

The South Australian Office for Recreation and Sport provides an extended statement of its customer service charter.

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BOSM Chapter 10 - Managing Performance & Quality

Oct04

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