tag:blogger.com,1999:blog-88455242011-04-21T17:06:49.628-07:00by Terri Byers. Supporting The Business of Sport Management [BOSM], edited by John Beech and Simon Chadwick, © 2004, Pearson Education. Content of this site is the responsibility of the editors, NOT Pearson Education or the author. This blog is regularly updated, so please revisit often for the latest developments in Sport Management. In a small number of cases, links lead to websites that require registration. We only post stories that are on sites that make no charge for registration. John Beech and Simon Chadwicknoreply@blogger.comBlogger81100tag:blogger.com,1999:blog-8845524.post-1125336037764867792005-08-29T10:19:00.000-07:002005-08-29T10:26:48.496-07:00Last updated 29 August 2005<br><br /><li>Touts <a href="http://newsimg.bbc.co.uk/sport1/hi/cricket/england/4183736.stm">cashing in</a> on Ashes interest.<br /></li><br><li>Football clubs <a href="http://news.bbc.co.uk/sport1/hi/football/4164594.stm">warned</a> over ticket prices.</li><br><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/8845524-112533603776486779?l=bosm10.blogspot.com' alt='' /></div>John Beech and Simon Chadwicknoreply@blogger.comtag:blogger.com,1999:blog-8845524.post-1115505669742494862005-05-07T15:38:00.000-07:002005-08-29T10:20:57.893-07:00<li>Audubon International <a href="http://www.golfbusinessmagazine.com/pageview.asp?doc=1291">contributes</a> to golf course management.</li><br><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/8845524-111550566974249486?l=bosm10.blogspot.com' alt='' /></div>John Beech and Simon Chadwicknoreply@blogger.comtag:blogger.com,1999:blog-8845524.post-1111359823157007892005-03-20T15:02:00.000-08:002007-04-13T09:03:41.375-07:00<li>Call for Zimbabwean Sports School of <a href="http://allafrica.com/stories/200503170039.html">Excellence</a>.</li><br><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/8845524-111135982315700789?l=bosm10.blogspot.com' alt='' /></div>John Beech and Simon Chadwicknoreply@blogger.comtag:blogger.com,1999:blog-8845524.post-1106349516303227412005-01-21T15:17:00.000-08:002005-08-29T10:21:43.306-07:00<li>Performance measurement for sports <a href="http://www.sportengland.org/index/get_resources/developing_sport/clubs.htm">clubs</a>.<br /></li><br><li><a href="http://www.sportengland.org/index/get_resources/developing_sport/ngbs.htm#ngbs">Access</a> to information from national governing bodies' workshops on key performance indicators.<br /></li><br><li>Key <a href="http://www.sportengland.org/index/get_resources/developing_sport/ngbs.htm#kpi">performance indicators</a> from Sport England.<br /></li><br><li><a href="http://www.leisureopportunities.co.uk/newsdetail.cfm?codeID=10007">Innovation</a> in service design - the 'golf in an hour' concept.</li><br><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/8845524-110634951630322741?l=bosm10.blogspot.com' alt='' /></div>John Beech and Simon Chadwicknoreply@blogger.comtag:blogger.com,1999:blog-8845524.post-1103673749055836292004-12-21T16:01:00.000-08:002005-08-29T10:22:01.240-07:00<li>See Chelsea's <a href="http://chelsea2.chelseafc.com/tickets/cfccharter.doc">customer charter</a>.<br /></li><br><li><a href="http://www.iso.org/iso/en/commcentre/pressreleases/archives/2003/Ref885.html">ISO</a> for ice hockey protective equipment.<br /></li><br><li>ISO 9002 at Roosendahl, but just <a href="http://www.iso.org/iso/en/iso9000-14000/articles/pdf/casestudy_6-02.pdf">who</a> is the customer - the spectators, players, sponsors or shareholders ?<br /></li><br><li>ICC backs <a href="http://news.bbc.co.uk/sport1/hi/cricket/3739404.stm">standards</a> of umpiring.</li><br><span style="font-style:italic;"></span><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/8845524-110367374905583629?l=bosm10.blogspot.com' alt='' /></div>John Beech and Simon Chadwicknoreply@blogger.comtag:blogger.com,1999:blog-8845524.post-1099574691384802452004-11-04T05:23:00.000-08:002005-08-29T10:22:21.560-07:00<li>See the East Midlands Sport <a href="http://www.nottinghamcity.gov.uk/emsports/excellence.asp">Report</a> on 'Developing an Excellence Framework for Sport and Recreation'<br /></li><br><li>See this <a href="http://www.thesportjournal.org/2002Journal/Vol5-No3/service-quality.asp">article</a> on Service Quality in Sport/Fitness Programmes.</li><br><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/8845524-109957469138480245?l=bosm10.blogspot.com' alt='' /></div>John Beech and Simon Chadwicknoreply@blogger.comtag:blogger.com,1999:blog-8845524.post-1099174767613157002004-10-01T15:18:00.000-07:002005-08-29T10:22:38.530-07:00<li>Check out the <a href="http://www.focus360.ch/">Focus360</a> website, especially the cases, for examples of how sports businesses can develop their strategies and improve customer service.</li><br><li><a href="http://www.thesportjournal.org/2002Journal/Vol5-No3/service-quality.asp">Service quality</a> in corporate and recreational sport.</li><br><LI>Does the <a href="http://www.thesportjournal.org/2004Journal/Vol7-No3/bernthalSawyer.asp">level of athletes' skill</a> affect service expectations?</li><br><li>The South Australian Office for Recreation and Sport provides an extended statement of its <a href="http://www.recsport.sa.gov.au/csc.shtml">customer service charter</a>.</li><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/8845524-109917476761315700?l=bosm10.blogspot.com' alt='' /></div>John Beech and Simon Chadwicknoreply@blogger.comtag:blogger.com,1999:blog-8845524.post-1099174692328013922004-09-01T14:52:00.000-07:002005-08-29T10:22:59.803-07:00<li>An excellent <a href="http://www.welsh-institute-sport.co.uk/content/public/structure/customercom/1_multipart_xF8FF_2_Charter%20Mark.pdf">example of a service charter</a> can be found on the Welsh Institute of Sports web site.</li><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/8845524-109917469232801392?l=bosm10.blogspot.com' alt='' /></div>John Beech and Simon Chadwicknoreply@blogger.com